At Affirmations Work, every item is made with care, intention, and your personal preferences in mind. Because our products are customised, we do things a little differently, and we want to make sure you’re fully informed before placing your order.

🔄 Order Changes & Review

Once your order is placed and processed, we’re unable to make changes to it.
We kindly ask that you double-check your order details, including:

• Personalisation (name, spelling, text)

• Product type/size

• Shipping address

Please review everything carefully before confirming your purchase to avoid disappointment.

❌ Ordering Errors

We understand that mistakes can happen — but because each item is custom-made, we can’t offer refunds or exchanges due to errors made during checkout.
We appreciate your understanding and encourage you to double-check your order before submitting.

✅ Quality Commitment

Your satisfaction is important to us. If your order arrives damaged, defective, or noticeably different from what you ordered, please reach out to us within 7 days of delivery. We’ll work with you to make it right.

📦 How to Request a Return (for Defects Only)

If you’ve received a faulty or incorrect item:

• Email us at hello@affirmationswork.com

• Include your order number, a short description of the issue, and a photo of the product

If a return is approved, we’ll provide instructions for returning the item in its original condition and packaging.

💸 Refunds or Replacements

Once we’ve received and reviewed your return, we’ll confirm whether a refund or replacement is appropriate.
Approved refunds will be issued to your original payment method.

⏳ Processing Time

Please allow up to 30 business days for your return or refund to be fully processed. We aim to resolve all concerns as quickly and fairly as possible.

🧡 Still Have Questions?

We’re here to help. If you need assistance or want to chat about any concerns before placing your order, email us anytime at hello@affirmationswork.com.

By completing a purchase on our website, you confirm that you’ve read and agree to our return policy.
We appreciate your understanding — and your trust in us.

Thank you for shopping with Affirmations Work. We’re committed to delivering your order smoothly, efficiently, and with care — no matter where in the world you are. Below is our updated shipping policy outlining what to expect from the moment you place your order to when it arrives at your door.

📦 1. Order Processing & Production

We produce your items on demand and as close to your location as possible.
By partnering with trusted local print providers around the world, we reduce shipping times and keep our process sustainable — without compromising on quality.

⏱️ 2. Dispatch Times

• Standard orders are dispatched within 1–3 business days

• Orders placed on weekends or public holidays will be processed the next business day
  We always aim to dispatch as quickly as possible to keep things moving.

🌍 3. International Routing

In some cases, your order may be routed to a production partner outside your country. This happens when it helps speed up delivery or meet product availability.
Our priority is always the fastest, most efficient route to get your order to you.

💳 4. Shipping Costs

Shipping rates depend on your destination and the size of your order.
All shipping fees are calculated and displayed at checkout so there are no surprises.

🕐 5. Delivery Times

Delivery timeframes vary depending on your location and the print provider used.
You’ll receive an estimated delivery window at checkout. Please note that delays can occasionally happen due to customs or carrier issues beyond our control.

📦 6. Order Tracking

Once your order is shipped, you’ll receive a tracking number by email.
You can use this to follow your order every step of the way.

🌐 7. Customs & Import Duties

For international customers:
Any applicable customs or import duties are the responsibility of the recipient and are not included in our prices.
Customs policies vary by country, so we recommend checking with your local authority for specific information.

🧡 8. Need Help?

If you have any questions about your order, delivery status, or shipping concerns, we’re here for you.
Please contact us at hello@affirmationswork.com — we’re happy to help.

 

• Built-In Affirmations
  Imprinted with gentle, powerful affirmations — designed to reframe your thoughts the moment your day begins.

• Part of Your Healing Routine
  Whether you use it before the world wakes up or after a tough moment, this mug becomes your personal pause button.

• Self-Compassion in Action
  Each sip is a choice — to soften, to breathe, to speak kindly to yourself.

• A Gift for You or Someone You Love
  The Self-Love Sipper is a meaningful present for anyone navigating healing, burnout, or simply learning to be kinder to themselves.