Refund Policy

Returns and Refunds

At Affirmations Work, we take pride in creating high-quality customised products tailored to your preferences. Due to the custom nature of our products, we want to ensure your complete satisfaction. Please read our returns and refund policy carefully.

Order Changes and Review

Once your order has been processed, we cannot make any changes to it. It's essential to double-check the details of your order, including product specifications, personalisation, and shipping information, before finalising your purchase.

Mistakes Made During Ordering

We understand that errors can occur during the ordering process. Unfortunately, we cannot offer exchanges or refunds for items based on mistakes made during the ordering process. It is crucial to review your order carefully before proceeding with your purchase.

Quality Assurance

We are committed to delivering top-quality customised products. If your order arrives damaged, defective, or differs significantly from what you expected, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Return Process

To initiate a return due to a product defect or error on our part, please contact us hello@affirmationswork.com Provide your order number and a clear description of the issue with a photo.

If a return is authorised, we will provide you with instructions on how to return the item. Please ensure that the product is returned in its original condition and packaging.

Refund or Replacement

Upon receiving and inspecting the returned item, we will determine whether a refund or replacement is appropriate. Refunds will be issued to the original payment method used for the purchase.

Timely Resolution

We strive to resolve return and refund requests promptly. However, please allow 30 business days for the process to be completed.

If you have any questions or concerns regarding our returns and refund policy, please feel free to contact us at hello@affirmationswork.com

By making a purchase on our website, you acknowledge that you have read and agree to the terms of our returns and refund policy. We appreciate your understanding and support. If you have any further questions or require assistance, please do not hesitate to contact us.